E-Mail-Vorlagen für eine erfolgreiche Nachfrage im Kundenservice, um sicherzustellen, dass Kunden zufrieden sind und Probleme gelöst wurden. Der Artikel stellt unterschiedliche Vorlagen zur Verfügung, um Kundenfeedback zu erhalten, Rückfragen zu stellen und proaktiv auf Kunden zuzugehen.
Der Kundenservice ist ein kritischer Teil jedes erfolgreichen Unternehmens, egal in welcher Branche. Jedoch geht es bei exzellentem Kundenservice und Support nicht nur um die Beantwortung von Kundenfragen und Lösung von Problemen. Sie müssen sicherstellen, dass Kunden zufrieden und glücklich mit der Lösung sind, deshalb ist konsistente Nachfrage der Schlüssel. Für viele Unternehmen hört der Kundenservice jedoch auf, sobald die Anfrage bearbeitet wurde. Obwohl die Nachfrage eine einfache Aufgabe darstellt, wird sie oft vernachlässigt. Laut dem letzten Kundenservice-Benchmarkbericht von SuperOffice:
Kunden-Nachfrage-E-Mails können einen großen Einfluss auf die Kundenerfahrung haben. Das verstehen kleine Unternehmen meist besser und nutzen es zu ihrem Vorteil. Große Organisationen vergessen dies jedoch oft. Nachfrage-E-Mails, die sofort nach einer Kundenservice-Interaktion versendet werden, können:
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LiveAgent gives you the power to design your own customer email templates, thus helping you improve customer service. Curious about all the opportunities?
Egal, ob Sie Kunden über den Status einer Anfrage informieren, nach Feedback fragen oder proaktive Hilfe nach einer Lösung anbieten, die Nachfrage sollte von Ihrem >Kundenservice-Team nicht unterschätzt werden. Hier sind 10 E-Mail-Vorlagen für die Nachfrage im Kundenservice, die verschiedene Teile des Kundennachfrage-Prozesses abdecken – Nutzen Sie sie als Inspiration für die Erstellung Ihrer eigenen Nachfragenachrichten.
I wanted to update you about the status of your issue before the weekend.
It is still in progress and is being worked on by our technical support team. We’re prioritizing your request, and I will make sure this issue is resolved over the weekend. You will get notified immediately once it’s done.
You can also track the status of your request any time by logging in to your [Brand] account and clicking on the Requests tab.
Thanks for your patience!
Have a great weekend,
[YOUR SIGNATURE]
Have a great day,
[YOUR SIGNATURE]
You are most welcome. I’m glad that out of hundreds of customers we send emails to every day, someone appreciates the effort we put into trying to provide the highest quality of customer service.
Customers like you are the reason we strive to do the best at our jobs. Please feel free to reach out again if you have any questions, issues, or concerns – we are just an email away and will always be happy to assist you.
Regards,
[YOUR SIGNATURE]
In the meantime, if you have any questions, concerns, or feedback, or if there’s anything else we can do to help, please don’t hesitate to let me know.
Thanks,
[YOUR SIGNATURE]
I’m glad we were able to resolve [issue]. By the way, you can read more about managing [your account/ payment options/ settings, etc.] in our Help Center. There’s one article that covers your issue in depth [insert link].
If you have any other questions, or if there’s anything we can do to make your experience with us more enjoyable, please let us know.
Thanks,
[YOUR SIGNATURE]
I’m checking in about your case with us regarding [case topic] one last time. It’s been [number of days] days since we’ve heard from you, so I wanted to reach out and let you know we are going to close this ticket.
Please feel free to reopen this ticket or open a new one if you need any further assistance – we’ll be happy to help.
Thanks again for working with us!
[YOUR SIGNATURE]
Thank you for contacting us about [details of the issue]. Our records show that your issue has been resolved, so your ticket will be automatically closed in 3 days.
If you still need our help or have any more questions, just hit ‘reply’ and we’ll get back to you shortly.
Regards,
[YOUR SIGNATURE]
On a scale of 1 to 5, how easy was it to get your issue resolved?
1 = Extremely difficult
2 = Very difficult
3 = Neither
4 = Very easy
5 = Extremely easy
We appreciate your feedback. And as always, if there’s anything else we can do for you in the future – please don’t hesitate to reach back out again.
Thanks,
[YOUR SIGNATURE]
Can you please take a moment to respond to this quick survey? It’ll take you less than 60 seconds to answer! Thank you so much, your feedback will help us assist you better in the future.
[Link to Survey]
Thanks again,
[YOUR SIGNATURE]
To ensure this doesn’t happen again we’re working on multiple improvements to our [product/ service/ feature/ operations, etc.]. In this blog post, we published a full explanation of what went wrong, what we did to recover, and what we’ll do to prevent this from happening in the future: link to a blog post.
Thank you for your patience and understanding. And as always, if you have any questions or come across any issues, please let us know, we’re here to help.
Sincerely,
[YOUR SIGNATURE]
Looking to take your customer service to the next level?
LiveAgent's customer service follow-up templates provide a comprehensive and easy-to-use solution for reaching out to customers after their interactions with your business.
E-Mail-Vorlagen für Lieferbenachrichtigungen und Rücksende-Bestätigungen im E-Commerce-Bereich
The article discusses various email templates for E-commerce businesses, including templates for refund requests, sales, order confirmations, delivery notifications and returns. The importance of email marketing is emphasized as it generates more conversions than other marketing channels. Strategies for building and maintaining email databases and targeting specific customer interests are recommended. The article also stresses the importance of complying with legal regulations when sending marketing emails.
LiveAgent is a software developed by founders Andrej Harsani and Viktor Zeman in 2004 to offer real-time support to their Post Affiliate Pro customers. In 2006, the LiveAgent-Live-Chat-Software was launched, and by 2009, the software had over 5000 paying customers. Over the years, LiveAgent has continued to develop and improve, with the creation of a Helpdesk-Software for multiple channels, a move to the cloud with self-hosting plans, and recognition as the best software for Live-Chat, Wissensdatenbank, Helpdesk, Ticketing and Callcenter by G2 and Capterra in 2020. LiveAgent now serves over 30,000 satisfied customers.
The Kundenservice-E-Mail is a communication channel used to solve customer problems in writing. LiveAgent offers the ability to send these emails and provides templates to use under the Configuration tab. It is important to ensure effectiveness and a personal touch in these emails to address customer issues within 24 hours.
Join our community of happy clients and provide excellent customer support with LiveAgent.
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