Ein Kontroll-Protokoll besteht aus chronologischen Aufzeichnungen, die als Beweis für Handlungen dienen, die von einem Supportangestellten durchgeführt wurden.
Das Kontroll-Protokoll zeichnet unter anderem folgende Handlungen automatisch auf.
- Nutzer – Status verändert
- Nutzer – Eingeloggt
- Nutzer – Ausgeloggt
- Allgemeine Hanldung
- Nutzer – Ticketeinsicht
- Nutzer – Ticket verlassen
- Ticket – Status
- Ticket – Nachricht
- Ticket – Interne Nachricht
- Ticket – Datei
- Ticket – Transfer
- Ticket – Systemnachricht
- Ticket – Markierungen verändert
- Ticket – Sprachnachricht
- Ticket – Notiz
- Ticket – Bewertung
- Ticket – Geteilt
- Ticket – Anderes
- Ticket – Anruf
- Ticket – Chat
- Ticket – Facebook
- Ticket – Weiterleitung
- Ticket – Wissensdatenbank
- Ticket – Offline
- Ticket – Tweet
- Ticket – Geteilt
- Ticket – Tencent
- Ticket – Weibo
Kontroll-Protokoll-Eigener Filter
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Ressourcen für die Wissensdatenbank
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The text discusses solutions for customer support and marketing strategies to increase sales, including proactive chat invitations and referral email templates. LiveAgent is a company that offers extensive support through partner programs, webinars, and academies. Effective customer service requires qualified staff and training, and using a helpdesk software can improve communication and process customer inquiries. Building loyal customer relationships leads to excellent customer experiences and can result in increased revenue and brand advocacy. Unternehmen sollten die Bildung treuer Kundenbeziehungen fördern, um ein hervorragendes Kundenerlebnis zu bieten.
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