Was ist die Kundenzufriedenheitsbewertung?
Die Kundenzufriedenheitsbewertung ist ein Tool, das verwendet wird, um zu messen, ob ein Kunde mit dem gekauften Produkt zufrieden ist oder nicht.
In der heutigen Zeit hinterlassen Kunden Kommentare über ihre Erfahrungen mit einem Produkt auf sozialen Medien und Apps. Das Produkt könnte ihre Erwartungen übersteigen, sie gerade so erfüllen oder sie könnten es viel schlechter einschätzen, als erwartet. Organisationen ermitteln die Zufriedenheitswerte ihrer Kunden über Telefonanrufe oder Online-Fragebögen. So können sie angemessene Änderungen durchführen, sodass Kunden zufrieden mit den Produkten sind und das Unternehmen keine Kunden verliert.
Expertennotizen
Kundenzufriedenheitsbewertungen sind für Unternehmen unverzichtbar, um Feedback von Kunden zu erhalten und Produkte und Dienstleistungen zu verbessern.
Bewertung der Kundenzufriedenheit
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