What is a desk support?
Customer care service is the process of providing help to customers before, during and after the purchase. It is an important part of customer relationships – it raises a customer satisfaction level. So, customer representatives should be well-skilled and organized.
Es ist auch notwendig, einen qualitativ hochwertigen Servicedesk zu besitzen, welches eine Software ist, welche die Verwaltung von Tickets ermöglicht. Es ist ein Kundenservicecenter, welches unterschiedliche Formen an Kommunikation händelt, wie E-Mails, Chatnachrichten, Tweets oder anderes. Manche Helpdesksoftware kann auch kostenlos sein.
LiveAgent is a customer support portal offering solutions for effective customer service and loyalty programs, with a helpdesk software and resources to improve communication and call center templates. The importance of good customer service and retention is emphasized, with tips for successful businesses on knowledge, empathy, listening, and problem-solving skills. LiveAgent is a customer service software with 180 available features for businesses looking to improve their customer service through automation and integration with sales and marketing software. Successful customer retention requires knowledge of products and services, empathy and proactive listening.