Was ist Wert?
In der Unternehmenswelt ist Wert der Preis, den eine Person bereit ist für ein Produkt oder einen Dienst eines Unternehmens zu bezahlen. In anderen Worten ist es der Wert, den Sie von Ihren Kunden erhalten.
Wenn Kunden mit Ihrem Dienst und der Qualität Ihrer Produkte zufrieden sind, sind sie bereit, mehr dafür zu bezahlen. Für ein iPhone bezahlt man also mehr, weil es einen bekannten Ruf hat und der Kundenservice gut ist. Wenn ein Unternehmen an seiner Kundenzufriedenheit arbeitet, erhöht das den Wert des Unternehmens.
Expertennotizen
Der Kundenwertschätzung ist eine proaktive Strategie, um Kunden zu binden und die Geschäftsrentabilität zu erhöhen. Kundennutzen sollte dabei der Fokus sein.
Bewertung der Kundenzufriedenheit
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