Was sind Zufriedenheitsvorhersagewerte (Satisfaction prediction scores)?
Ein Zufriedenheitsvorhersagewert ist eine Maßeinheit dafür, ob ein Ticket wahrscheinlich eine positive oder negative Zufriedenheitsbewertung erhält, basierend auf einem Vorhersagesystem, das für bestimmte Konten unter Verwendung früherer Statistiken zum Kundenservice und Zufriedenheitsranking erstellt wurde.
Zufriedenheits Vorhersagewerte sind entscheidend für eine bessere Kundenerfahrung. Unternehmen sollten sich auf deren Ermittlung und Verbesserung konzentrieren, um die Zufriedenheit ihrer Kunden zu steigern.
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