Was ist ein Personalmitarbeiter?
Staff agent is a member of the customer service team with less privileges than a supervisor, team leader or a manager who are appointed to the Admin role. Typically, a staff agent has the Agent role which allows her/him to solve and transfer tickets, have access to specified departments and do only minor configurations.
Learn more about Agents in LiveAgent.
Expertennotizen
<p>Kundenbetreuung ist der Schlüssel zum Erfolg. Personalisierte Unterstützung und die richtige Software helfen, eine lange Kundenbindung aufzubauen.</p>
The TEXT discusses personalized live chat solutions for businesses, as well as email templates and marketing strategies for improving customer relationships. It also covers API calls for checking agent and department status, and highlights the new features and improvements in LiveAgent's 5.25 update. The article emphasizes the importance of comprehensive reporting and analytics for improving customer service, and recommends LiveAgent as a low-cost and effective helpdesk solution.
