LiveAgent is a customer support portal that provides solutions for effective customer service. Customer-centric strategies are highlighted as important for increasing customer satisfaction and loyalty, and LiveAgent offers resources to improve customer service. The website emphasizes the importance of utilizing various communication channels to reach customers. LiveAgent also offers a help desk software and resources for improving customer service. Partnerships, certifications, and a VoIP partner program are available.
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LiveAgent bietet eine Vielzahl von Funktionen, darunter mehrsprachige Unterstützung, Belohnungen & Abzeichen, sprachanpassbare Widgets, Kundenportalfunktionen, Feedback & Vorschläge, Anhänge in Artikeln, Forum, interne Wissensdatenbank, Multi Wissensdatenbank, WYSIWYG Editor für Artikel, Android und iOS Apps, Bannen von IP´s, Sicherheitsfunktionen und Integrationen wie E-Mail-Marketing, Migrationen-Plugins, Projektmanagement, Slack-Benachrichtigungen, Zapier und mehr.
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