LiveAgent bietet einen Agentenbericht über Arbeitszeit, beantwortete Tickets, Chats, Anrufe, Verkäufe, Belohnungen und mehr (siehe alle Optionen unten) aus einem bestimmten Zeitraum. Einzelne Einträge können nach Zeitbereich, Abteilung, Kanal und Agent sortiert werden. Der Agentenbericht kann in eine CSV-Datei exportiert werden.
Anzeigeoptionen (Spalten) für Agentenberichte:
- Markierung
- Antwort
- Neue Anwort durchschnittliche Zeit
- Offene Antwort durchschnittliche Zeit
- Anrufe
- Verpasste Anrufe
- Anruf Minuten
- Chat Nachrichten
- Chats
- Verpasste Chats
- Chat annahme durchschnittliche Zeit
- Chat durchschnittliche Zeit
- Nicht bewertet
- Nicht bewertet %
- Belohnung
- Belohnung %
- Zurechtweisungen
- Zurechtweisungen
- Eingehende Nachrichten
- Eingehende Anrufe
- Abgeschlossene Anrufe
- Eingehende Chats
- Abgeschlossene Chats
Der Agentenbericht kann Ihre Daten in folgenden Diagrammtypen anzeigen:
Verwenden Sie Agentenberichte mit API
Verwenden Sie die LiveAgent REST-API, um bestimmte Werte aus den Agentenberichten aufzurufen.
Identify the most popular communication channels
Generate channel reports to see how many tickets came from which channel. Try it today. No credit card required.
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