E-Mail-Vorlagen sind ein effektives Mittel, um Kunden über einen Preisanstieg zu informieren. Die Methoden und E-Mail-Vorlagen können dabei helfen, die Kundenbindung und Loyalität zu erhalten. Dieser Artikel bietet sieben verschiedene Vorlagen, die Unternehmen anpassen und verwenden können, um ihre Kunden über Preiserhöhungen zu informieren.
Preisanstiege sind ein unvermeidbarer Teil in dem Wachstum jedes Unternehmens, im B2C- wie auch im B2B-Sektor. Einen Preisanstieg zu überstehen, ohne aktive Kunden zu verlieren ist besonders für die meisten B2B-Unternehmen eine Herausforderung. Die Art, wie Sie Ihre Nutzer über einen Anstieg in den Preisen Ihrer Produkte oder Dienste informieren, hat einen Einfluss darauf, ob sie Ihrer Marke treu bleiben oder sich nach kostengünstigeren Alternativen umsehen. Unten sind einige der besten Methoden, zusammen mit 7 E-Mail-Vorlagen für Preisanstiege, die Sie verwenden können, um die Nachricht unter Ihren Kunden zu verbreiten.
First of all, thank you for being a loyal and consistent [Company name] customer over the years. Your satisfaction means a lot to us, and we hope we’ve been successful in providing you excellent customer service/products.
I’m writing to let you know that due to [reasons for the price increase], we are going to be raising our prices on [product/ service]. The price is changing from [amount] a month, to [amount], a month starting [date].
Our new prices will allow us to better serve you and our future customers! If you have any further questions or concerns, please don’t hesitate to reach out. Our team is more than happy to help in any way.
Thanks again for your business, we appreciate it.
Thank you for choosing [Product name] and for your trust in [Company name]. I am writing to let you know that there are some pricing changes coming into effect soon.
We had to review our pricing strategy due to [reason]. We want to make sure that [Product name] is always as useful and efficient as possible for our customers – that’s why introducing [new feature 1] and [new feature 2] is our first priority at the moment.
To make this happen, we are increasing the subscription fees by 10%. It also means that [Product name] will have even more perks for [customer’s goal of using the product], such as:
If you need some time to decide whether you want to commit to the new pricing plan, you have the chance to do so. For the next [period of time], you can use [Product name] for its standard rate. We will launch the new plans on [date].
Feel free to reach out at any time if you have any questions or concerns.
We’re excited to see that you’ve [achieved specific results] with [Product/ Service name]. Your success is also our success and we’re glad you’re reaching your goals with our product/ service.
To ensure great results for customers like you, we’ll be increasing our rates slightly due to [reason] and changing our subscription prices to reflect the services our customers need the most starting from [date]. You can see the updated plans and new pricing here: link
As one of our most amazing customers, we also wanted to extend our current rates to you through [date].
If you have any questions about the price increase or anything at all, please don’t hesitate to reach out anytime via [email address] or live chat. Our customer care team will be more than happy to help.
Thank you for your business, we appreciate it!
Thank you so much for being our customer. Hopefully your holiday season is off to a great start.
Ours sure is … [Company] is turning [number] years old this year and we’re scaling our team to accelerate [Product] innovation. So I wanted to share what we’ve got planned for the first half of 2021!
We’ll be introducing 5 new integrations by [date], including integrations with [Tool 1], [Tool 2] and [Tool 3]. They will be available to all users on all paid plans.
One of the most-requested and long-awaited features is set for release next month! Yes, we’re finally launching [feature name] – a better way to [achieve specific goals]. Yes, we’re just as excited as you are!
To make sure we continue offering the best service we can, we will be increasing our pricing by a minimum of 10%. This small increase will let us hire new talent and bring even more features/tools to help you supercharge your [sales/ marketing/ customer service] faster.
That said, we’ll be emailing you Friday with new pricing details and a special offer for your current plan.
As always, we’re happy to hear how you are enjoying our tool and how you would make it even better. Feel free to reach out at any time with your feedback or questions.
Have a fantastic 2021,
Despite the world’s current situation, 2020 was a great year for us and I’m happy to let you know that we’re growing our team size, as well as focusing on developing a host of new features that have been long-awaited by our customers.
In 2021 our prices are increasing by a minimum of 10% as of [date]. You can see the new plans and pricing here. And, as you’re already a customer of ours, I wanted to make sure that our price increase is as fair as possible.
So, here’s the deal you might want to take advantage of. If you’ve been thinking of upgrading to an annual subscription, you can get 10% off and enjoy a whole year of service at old prices. If you don’t want to commit to a whole year – only for the next two weeks you can prepay for up to 6 months in advance at the current price. Save before it’s too late!
Thank you so much for your support throughout the year. If you have any questions, please don’t hesitate to ask, we’re here to help. Just hit reply or open up the chat box on any [Company] page.
Just for your information, starting from [date] we’ll be introducing new pricing plans that will better reflect the needs of our customers while also allowing us to keep improving [Product name] and implementing new features.
As a free plan user, the changes will not affect you, but I thought you might want to know that if you purchase any paid plan by [date], you can keep the current pricing forever (as long as you stay subscribed).
If you’ve been looking for a sign to [achieve whatever your product does] – this must be it!
CHOOSE A PLAN
If you have any questions or issues, simply hit reply and I’ll do my best to help!
Have a great day,
I’m reaching out today regarding [Product/ Service name] pricing. These types of notes are never fun to write, so I’ll start off with the good news.
If you currently have an account with [Product/ Service name], your subscription price will not be changing – we are going to honor your current price point forever! Think of it as an early-user discount.
Next, for the sort-of-good news. If you sign up for a new subscription before [date], you’ll still get the current pricing, forever. That means you have a month before the deadline to sign up and to lock in your price at the current rate. We hope you’ll take advantage of that.
SIGN UP NOW
Finally, the kind-of-good, kind-of-bad news. [Company name] has been growing (which is great), but we don’t want to compromise on the quality of [Product/ Service name] our customers have come to expect. To ensure our customer service remains excellent, we’re going to be getting some help. So, for new subscribers (beginning [date]), we’re raising the subscription rates to [amount].
If you have any questions, I’ll be happy to answer them. Thanks, as always, for being awesome, and for using [Product/ Service name].
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Tickets können innerhalb ihres Zyklus von einem Angestellten auf einen anderen neu zugewiesen (übertragen) werden. Dafür gibt es verschiedene Gründe.
This article emphasizes the continued importance of email marketing, despite the rise of social media, as the most efficient sales and marketing tool. It presents 10 fundamental types of customer appreciation emails and subject lines to increase engagement. It also discusses email templates for different marketing purposes, such as sales, delivery notifications, returns confirmations, loyalty, and appreciation. LiveAgent is introduced as a supportive platform for customer service management and data migration, offering extensive performance status monitoring and partnerships with VoIP partners, as well as a partner program and training opportunities. Successful customer communication requires knowledge of products and services and listening to customer feedback, with quick responses and friendly communication building strong customer relationships. LiveAgent provides various features and industry-specific solutions and support, as well as newsletters subscription option. The article also discusses email templates for responding to functional inquiries and presenting examples of various email templates for effective customer service communication.
The article discusses various email templates for E-commerce businesses, including templates for refund requests, sales, order confirmations, delivery notifications and returns. The importance of email marketing is emphasized as it generates more conversions than other marketing channels. Strategies for building and maintaining email databases and targeting specific customer interests are recommended. The article also stresses the importance of complying with legal regulations when sending marketing emails.
Empfehlungsmarketing, Wiedereingliederung und Zurückgewinnungskampagnen sind wichtige Strategien im E-Commerce. Laut dem State of Referral Marketing Report ist Empfehlungsmarketing die günstigste Methode, um neue Kunden zu gewinnen. E-Mail-Vorlagen können dabei helfen, Rückerstattungsanfragen schnell und professionell zu beantworten und Kunden zurückzugewinnen. Eine klare Rückerstattungsrichtlinie und schnelle Antworten sind wichtig, ebenso wie Ruhe und Professionalität bei der Antwort auf die Anfrage. Die Entscheidung sollte erklärt und alternative Lösungen sollten angeboten werden. Couponing kann ebenfalls zur Kundenbindung beitragen.
Wir freuen uns über Ihre Anmeldung bei LiveAgent. Sie erhalten in Kürze eine E-Mail mit Ihren Zugangsdaten, sobald Ihr Konto eingerichtet ist.