What is a customer satisfaction rating?
Kunden können Ihnen Feedback geben, nachdem ihr Ticket gelöst wurde. Dies geschieht anhand eines einfachen Fragebogen mit 2 Optionen: Eine gute oder eine schlechte Bewertung. Kunden können außerdem ein Kommentar hinterlassen, wenn sie ihre Meinung ausdrücken möchten. Die Bewertung der Kundenzufriedenheit ist ein toller Weg, zu sehen, wie wirkungsvoll die Arbeit Ihrer Angestellten ist.
Es ist nur Kunden möglich eine Bewertung abzugeben, nich jedoch Angestellten, selbst wenn sie das Ticket angefordert haben.
The article discusses ways for businesses to improve customer relationships with personalized email templates and alternative customer support solutions. It also suggests a mix of marketing strategies for SaaS companies. The text highlights the software option of LiveAgent and the impact of customer reviews on a company's image. The aim is to make customer service communication more effective through the use of email templates. The text provides examples of email templates for a customer portal and emphasizes the importance of brand loyalty. LiveAgent offers solutions for brand monitoring and dealing with customer complaints.
The text describes LiveAgent, a customer support portal that offers solutions for effective customer service, including loyalty programs and the importance of good communication skills. LiveAgent offers awards, certificates, partnerships, and a VoIP partner program, as well as demos and newsletter subscriptions. It emphasizes the need for customer-centered service, which involves considering customers as the central point of a business and ensuring their satisfaction for increased loyalty and positive experiences. The text also provides information on support software, customer service philosophy, and customer care.
The TEXT describes LiveAgent, a customer support portal that offers solutions for effective customer service and loyalty programs. It emphasizes the importance of good communication skills in customer service and reaching customers through various channels. LiveAgent has over 180 features, and a help desk software for improving customer service. The TEXT also explains what customer care means, which is understanding their needs, going beyond their expectations, and building long-term relationships. A good customer service software is important and LiveAgent offers four main types of software as well as a demo and newsletter subscription.
