Was ist eine Kundenservice-Umfrage?
Umfragen und Fragebögen, die von Kunden ausgefüllt werden, nennt man Kundenservice-Umfragen. Diese helfen Ihnen, die Zufriedenheit der Kunden zu überwachen und nachzuverfolgen.
Der Zweck von Kundenservice-Umfragen ist es, mehr über die Kundenerfahrung und darüber, wie ein Unternehmen seinen Kunden einen qualitativ hochwertigen Service bieten kann, herauszufinden.
Wenn ein Kunde eine schlechte Erfahrung mit dem Kundenservice eines Unternehmens gemacht hat, wird er/sie dieses Unternehmen und dessen Produkte höchstwahrscheinlich nicht an andere weiterempfehlen. Wenn Personen in seinem/ihrem sozialen Umfeld über die Erfahrung hören, werden sie sich wahrscheinlich auch nicht für diese Produkte entscheiden.
Expertennotizen
Kundenservice-Umfragen sind ein wertvolles Instrument zur Überwachung und Verbesserung der Kundenerfahrung. Indem man Feedback der Kunden einholt, kann ein Unternehmen den Service gezielt optimieren.
Bewertung der Kundenzufriedenheit
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