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Die am häufigsten verwendeten IVR-Phrasen
The article discusses the importance of personalization in improving customer experiences and offers tips for effective customer service management. It highlights the need for proactive technologies and tools, such as a ticketing system and access to previous customer interactions, to understand and exceed customer expectations. The article also recommends LiveAgent as an omnichannel solution for improving support work, with VIP-SLA response times and concierge migrations available. Additionally, it talks about challenges faced by helpdesk agents and offers solutions for a stress-free work environment. LiveAgent is highlighted as a qualitative, customer satisfaction-focused company, offering a demo and various pricing options.
Ticket in der Warteschleife (Warteticket)
The text discusses LiveAgent, a platform used by many companies for improving customer service. The platform offers fast and applicable solutions, better support communication, and increased customer satisfaction. It also provides features such as ticket allocation and merging, improving response times and problem-solving speed. The text also mentions the success story of Martinus, the largest online bookstore and bookstore chain in Slovakia, and emphasizes the importance of customer service software for building positive customer relationships. The article concludes with an announcement of a forthcoming message containing sign-up information for the LiveAgent dashboard.
The text discusses the importance of email marketing for e-commerce businesses, including various types of emails, the use of templates, and the benefits of automated email campaigns. It also introduces LiveAgent, a platform that offers email templates, chat widgets, and customer portal email templates. Customization options are available for these features in multiple languages. The text emphasizes the value of personalized and automated emails in improving customer experience and loyalty. Metrics for measuring newsletter success are also mentioned.
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