E-Mail-Vorlagen für die Antwort auf eine Rückerstattungsanfrage

Hi [Name],

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry our [product/ service] didn’t meet your expectations. I fully respect your decision and can only apologize for any problems your business experienced.

We’ve processed your refund, and you should expect to see the amount credited to your account in about 3 to 5 business days.

If you have any other questions or concerns, just reply to this email, I’ll be here to help you in any way I can.

Best,
[YOUR SIGNATURE]

Hi [Name],

Thank you for reaching out to request a refund on your purchase of [name of product/ service].

I’m sorry to hear that our product didn’t meet your requirements. I completely understand that it isn’t for everyone.

Because your request falls under our refund policy [briefly state refund policy], we will gladly honor your decision. We have issued a refund to your [original payment method]. It may take up to [number of days] to see the amount reimbursed to your account.

If you’re still on the lookout for the right choice for you, please let me know. I’d be happy to talk you through some of our other options and see if any of them feel like a good fit.

Thank you for your time and for giving us a try.
[YOUR SIGNATURE]

Hi [Name]，

I noticed you’ve issued a refund request for [product/ service]. I’m sorry to hear we weren’t able to meet your expectations. We’ve processed your refund and you should expect to see the credit appear on your billing statement within 1-3 business days – depending on your bank.

Is there something we could have done better? What specifically was it about the product that you didn’t like? We’re always looking for customer feedback we can use to improve, so anything you can tell us is helpful.

Thank you in advance!
[YOUR SIGNATURE]

Hi [Name],

We’re so sorry to hear you’re not happy with your product, but we also fully respect your decision.

We’ve processed your refund request, and you should expect to see the amount appear in your bank account in the next couple of business days.

Once more, we apologize for the inconvenience this has caused you. In case you’re still in search of a similar product, feel free to reach out as we would love to assist you in finding the right product for you.

Thank you for your feedback, as this will help us improve our [product/ service].

Regards,
[YOUR SIGNATURE]

Hi [Name],

Thank you for reaching out and for bringing this to our attention. I am sorry that you’re disappointed with [name of product/ service]. Could you please let me know what specific issues you’ve encountered? I’d love to help where I can and pass along your suggestions to our team, but I need just a bit more information before doing so.

I understand how it can be frustrating [to purchase a product/ sign up for a service] and not have it meet your expectations, so hopefully, we can get this sorted out for you. If not, I’ll be happy to issue you a refund.

Please let me know how you’d like to proceed.

Regards,
[YOUR SIGNATURE]

Hi [Name]，

Thanks so much for reaching out. I’m so sorry the product hasn’t worked out for you.

Unfortunately, our return policy allows for all merchandise to be returned up to 90 days after purchase, in like-new condition. Since your item shows signs of heavy use, we will not be able to refund you. Here is the link to our refund policy in case you need to reference it in the future: [link].

I can, however, provide you with a store credit for your purchase. Please let me know how you would like to proceed.

If you have any questions or concerns, I’d be happy to help.

Thanks,
[YOUR SIGNATURE]

Hi [Name],

I’m reaching out about the refund you initiated on [date].

Your refund has been deposited into your [original method of payment]. Typically, it takes 3 to 5 business days for the receiving bank to credit the money to your account.

If you don’t see the refund in your account, reply to this email, and we’ll look into it immediately. In the meantime, please let me know if you have any additional questions or concerns — I’d be happy to help!

Thanks,
[YOUR SIGNATURE]

Hey [Name],

Just wanted to let you know that your payment has been refunded. If you paid with PayPal, you will see the refund in your account immediately. If you paid with a credit card, it will take anywhere between [number] business for the refund to be processed on your card.

We sincerely hope that you can find your way back to [brand/ product name] someday, and please let us know if there is any way we can improve our product to make it better!

Thanks,
[YOUR SIGNATURE]

Hi [Name],

I’m so sorry to hear that a refund hasn’t been deposited into your [original method of payment].

I’ve contacted our accounting department to look into this issue for you. A refund has been issued, but it may take a few days for your bank to process the transaction.

We apologize for the inconvenience this may have caused. In the meantime, feel free to reply to this email with any questions or concerns, and I’d be happy to assist you further.

Thanks,
[YOUR SIGNATURE]