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Was ist Kundenservice-Training?
Wenn Unternehmen die Erwartungen der Kunden übersteigen möchten, bieten sie hervorragenden Kundensupport. Das Kundenservice-Training oder CST ist eine Tätigkeit, in der Sie Kundenbetreuern zeigen, wie man eine positive Sprache einsetzt, wertvolle Antworten gibt oder mit wütenden Kunden kommuniziert.
Sie lernen einige neue Fähigkeiten oder Informationen über Produkte und Dienste, wodurch sie die Kundenzufriedenheit und -treue steigern können. Kundenbetreuer werden professioneller und erfahrener. Dieses Training kann Unternehmen auch dabei helfen, die Umsätze und Verkäufe zu erhöhen, sowie Kosten zu reduzieren.
LiveAgent is a customer support portal that provides solutions for effective customer service. Customer-centric strategies are highlighted as important for increasing customer satisfaction and loyalty, and LiveAgent offers resources to improve customer service. The website emphasizes the importance of utilizing various communication channels to reach customers. LiveAgent also offers a help desk software and resources for improving customer service. Partnerships, certifications, and a VoIP partner program are available.
LiveAgent is a customer support portal offering solutions for effective customer service and loyalty programs, with a helpdesk software and resources to improve communication and call center templates. The importance of good customer service and retention is emphasized, with tips for successful businesses on knowledge, empathy, listening, and problem-solving skills. LiveAgent is a customer service software with 180 available features for businesses looking to improve their customer service through automation and integration with sales and marketing software. Successful customer retention requires knowledge of products and services, empathy and proactive listening.
The given text discusses the importance of customer service and its role in customer experience and loyalty. It highlights the significance of clear roles and responsibilities in fostering effective communication with customers, and suggests strategies for turning unhappy customers into brand advocates. The text also emphasizes the cost-effectiveness of retaining existing customers through superior service and loyalty programs, and recommends LiveAgent as a solution for customer support and retention. It concludes with information on LiveAgent's offerings and a demo of its features.
