Was ist die Sprache?
Die Sprachkommunikation ist manchmal einfacher als Live-Chat oder E-Mails. Anrufe sind besonders beliebt bei Fragen, die nicht technischer Natur sind, wie Anfragen vor dem Kauf und Anfragen über die Bezahlung. Diese Fragen können einfach über das Telefon gelöst werden.
Die Sprachkommunikation kann auf LiveAgent wie folgt benutzt werden:
- Phone to Phone – Customer calls from their phone and the Agent picks it up with a hardware phone on their end.
- Phone to PC – Customer calls from their phone and the Agent picks the call up in their LiveAgent Agent Panel.
- Phone to Smart Device – Works similar to Phone to PC, but a smartphone is used instead of a computer. A customer can call from their phone and the agent on the other side can pick up the call using the LiveAgent phone app on their mobile device. The App uses mobile data to run.
- PC to PC – by placing a call widget on your website, you can allow customers to call you directly from their desk by using their computer. Just like Skype.
Klare und präzise Sprache ist entscheidend für erfolgreiche Kundenkommunikation. Vermeiden von Akronyme und Personalisierung von Antworten kann helfen Missverständnisse zu vermeiden.
Options of assigning Chats to Agents previously communicating withcustomers. Random Assignment, Average Utilization, Max Utilization, Ring-to-all, Priorities.
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