Was sind Berichte?
Berichte, auch als Analytik bekannt, statten Sie mit allgemeinen Überblicken darüber aus, was und wie viel in Ihrem Konto passiert. LiveAgent bietet umfassende Berichte, inklusive eines Analytik-Überblickes, Leistungsberichten, Angestelltenberichten, Abteilungsberichten, Markierungsberichten, Zeitberichten und Auditprotokollen. All dies kann als CSV-Datei exportiert werden.
Erfahren Sie mehr über LiveAgent Berichte.
![](https://www.liveagent.de/wp/urlslab-download/b76c5669956ac5699fb40842e4d1eb1f/analytics_overview_liveagent-1.jpg)
LiveAgent is a software developed by founders Andrej Harsani and Viktor Zeman in 2004 to offer real-time support to their Post Affiliate Pro customers. In 2006, the LiveAgent-Live-Chat-Software was launched, and by 2009, the software had over 5000 paying customers. Over the years, LiveAgent has continued to develop and improve, with the creation of a Helpdesk-Software for multiple channels, a move to the cloud with self-hosting plans, and recognition as the best software for Live-Chat, Wissensdatenbank, Helpdesk, Ticketing and Callcenter by G2 and Capterra in 2020. LiveAgent now serves over 30,000 satisfied customers.
The TEXT discusses LiveAgent, a customer support portal that provides solutions for effective customer service and loyalty programs through segmentation and automation. The importance of good customer service, including knowledge of products and services, communication skills, and proactive listening, is highlighted. Successful retention of profitable customer segments can lead to increased revenue and profitability. The TEXT also explains what customer service software is, the main types, and the features that good software should have, including feedback forms and round-the-clock support. LiveAgent is a customer service software with 180 available features and integration options.
LiveAgent offers various business and industry solutions, including support and data migration, as well as awards, certificates, partnerships, and a partner program. The company also provides a blog, academy, templates, and webinars, and can be contacted through phone and social media. They offer call center templates for an efficient and friendly first contact, and cookie policies to improve user experience. Additionally, LiveAgent offers LiveChat as a communication channel and has email templates available. Their website mentions their commitment to privacy and data protection, and they offer various partnership programs, including for VoIP providers. They also provide support for company migration and offer training and webinars.