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Was sind KBM-Dienste?
Das Kundenbeziehungsmanagement kümmert sich um alle Beziehungen, die durch die Kommunikation mit Kunden entstehen. Für die Einführung von KBM werden Informationssysteme verwendet, die den gesamten Vertriebsprozess von dem Erstkontakt mit dem Kunden, bis zu der Rechnungsstellung der Güter und Dienste erfasst.
KBM wurde entwickelt, um die Kundenzufriedenheit zu erhöhen. Es wird meist für einen gesättigten Markt verwendet, in welchem die Kundenzufriedenheit die höchste Wichtigkeit hat.
In this text, the importance of customer satisfaction and exceeding their expectations is highlighted as it can lead to positive reviews and better SEO rankings. LiveAgent is introduced as a customer management platform offering various solutions for creating a positive customer experience. It emphasizes the significance of customer satisfaction surveys and the need to listen to unhappy customers and turn them into brand advocates. The company also values privacy and security and offers various tools and integrations for different industries.
LiveAgent offers a comprehensive solution for customer support, including customer relationship management software, helpdesk systems, mass actions, and call monitoring software. With over 40 third-party integrations, users can also use their preferred tools. LiveAgent is praised for its user-friendly interface, useful reporting features, and chat capabilities. The call monitoring software improves call center performance and customer satisfaction through automated call forwarding and improved employee performance. Administrators and designated users can utilize call forwarding, while the all-in-one tool saves costs and provides a secure platform for efficient customer support.
